Privacy Policy

Use of our Medel app

When you download and use our app, Medel will collect, process and use additional data.

a. Downloading the app

When you download the app, the necessary information will be transferred to the App Store/Play Store, including, in particular, the e-mail address and password for your account, the time of the download, payment information and the individual device code. Medel has no influence on this data collection. Without your explicit consent or without legal basis, your personal data will not be passed on to third parties not involved in contract processing

b. Use of the app

We will collect further personal data during your use of the app. We will only use your personal data (e-mail address, surname, first name, date of birth, gender, height, health and nutrition data in the app) in accordance with the provisions of Italian Data Protection Law. The following provisions inform you about the nature, scope and purpose of the collection, processing and use of personal data. This data privacy statement relates only to the specified offer. If you are redirected to other offers via links, please check the respective handling of your personal data there.

c. Purpose of the use of personal data

To enable us to provide user-friendly, efficient and secure Internet services, we are dependent upon the use of your personal data. Medel therefore collects, processes and uses personal data

  • to provide the services desired by you, in particular to support you with improved planning and monitoring of training and health management;
  • to inform you about changes to our services;
  • to inform you about offers, such as new Medel products and updates, provided you have granted separate consent in appropriate advertising;

d. Mandatory user details in the app

The “E-mail address” and “Password” are mandatory details used to identify the user and for communication between the provider and the user. The user's e-mail address and all other user data cannot be accessed by other users.

e. Data collection for analysis purposes

For the purposes of identifying and tracking misuse, analysing technical problems and evaluating the server load, data server log files are created, saved and evaluated as required.

f. Technical backup copies

To protect the data stock for the offer, regular backups are created. This data will only be used to restore the data stock in the event of the loss of data.

g. Apple Health

The Medel app allows you to connect and share Medel app data with the Apple Health app and vice versa. Apple's General Terms and Conditions as well as the Apple Data Privacy Policy apply to the information and data that you provide to Apple Health and must therefore be observed.

The information that you send from the Apple Health app to Medel will not be used by Medel for marketing or advertising purposes, nor will it be passed on to third parties without your consent.

Please read the data privacy policy carefully before allowing an app to access your health and fitness data.  https://www.apple.com/privacy/